Contractor Handbook


  Below is the training handbook for contractors.
  This is the updated version with the new 2012-2013 guidelines.
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ARC Preservation Services
Contractor Training Handbook


 
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          INTRODUCTION Line
                    As a contractor for ARC you will be performing cleanup and repair of foreclosed properties. The point
                    behind performing this work is to place the property in convey condition so that the property may convey
                    to HUD. You will often here convey condition also referred to as CC or ICC. Every work order that is
                    issued to you will be working toward placing the property in CC. You are only to complete the work that
                    is listed on each work order and to bid all other cc issues that are still needed at the property.

                    We are a mortgage field service company based in Dallas, Texas. ARC Preservation Services
                    currently does work in 6 states, (Texas, Oklahoma, New Mexico, Arkansas, Louisiana, and Mississippi). Mortgage Field Services is the clean up, repair and
                    maintanance of foreclosed properties. If you become a contractor for ARC, you will receive work orders for properties in your area. You will be paid per
                    each work order on a job by job basis. Each property falls into one of two categories, either a preservation property or a REO property.

                    Preservation properties are properties that we are placing in convey condition for the mortgage company so that they may convey to become HUD homes.
                    Conveyance of these properties falls under many rules and regulations of HUD. We teach each contractor how to handle preservation properties in our hand book.
                    This usually includes removing all trash and debris from the property, changing the locks on the doors, securing the properties, bi-weekly grass cuts at the
                    properties, and repair of all damages to the property. The handbook goes over this in more detail once you hired as a contractor.

                    REO properties are properties that we are making ready for sale by the mortgage company so that they may be put back on the market and up for sale.
                    For these properties to be put back up for sale each property must made ready to sale. We teach each contractor how to handle REO properties in our hand book.
                    This usually includes removing all trash and debris from the property, cleaning the inside of these properties, changing the locks on the doors, installing lockboxes,
                    securing the properties, bi-weekly grass cuts at the properties, and repair of all damages to the property. The handbook goes over this in more detail once you hired as a contractor.

                    We do not require our contractors to carry insurance though we do suggest it. You do not have to have experience in property preservation work though it is a plus. We do
                    require that you have a trailer, lawn equipment, air compressor, generator, general hand tools, digital camera, and windows computer with internet access.

                    Example: You may receive an Initial Secure work order that tells you to change the back door to 35241,
                    complete the initial grass cut, to winterize the property, and to bid all cc issues.You would complete
                    the lock change on the back door, winterize the property, and complete the initial grass cut if within
                    the allowable. You would then bid all other work that is still needed at the property. Everything that you
                    do at the property must have before and after photos from the same angle to support the work you complete.
                    At the same time if your work order tells you to bid all cc issues you must take photos of all cc issues
                    and damages that are being bid on. The clients will not accept a bid without the photos to support the bid.
                    As you will see below there are certain photos that are required for each item you complete at the property.






 

          OCCUPANCY DETERMINATION Line
                    Obviously, the first thing that needs to be confirmed is that the property is not occupied. Knock hard
                    on the door and ring the doorbell every time. Check the electricity as it may be turned on or off, which
                    can help in your determination.Try to look in the windows to ensure that the property is vacant. If you
                    cannot visually confirm that the property is vacant, and nobody answers the door, try to talk to a neighbor
                    and ask if anyone has been living there lately. Usually they will be cooperative and let you know the
                    occupancy status. If it is confirmed that the property is occupied, either by direct contact, a neighbor
                    confirmation, or there is a combination of utilities on and a large amount of personals in livable condition
                    inside, just take a picture of the exterior of the property, address, street sign and report it as occupied.
                    If there are things such as cars in the driveway or personals presents used to determine occupancy take photos
                    of those also. You must give detailed reasons why you are reporting as occupied in the comments section of your report.
                    95% of the properties you are sent to will already be vacant. There are few instances that the owner was
                    believed to have vacated the property and hasn't. This doesn't happen often, but it will happen, so take caution.
                    You are never to do work on a property that you or ARC determines to be occupied..
                    Safety is paramount!

                    *** At no time are you to discuss ANY information about the property with a third party.*** Do not give
                    anybody the bank name or what the status of the property is, i.e., that it is a foreclosure property. If they would
                    like to obtain any information, just direct them to the securing sticker that is displayed on the front of
                    the property. Do not use the “F” word (foreclosure) when speaking with them. This could get you into an argument or lawsuit.
                    The only information you may give to a third party, like a nosey neighbor, is that you are out there working on behalf of
                    the bank/mortgage company. If they insist on speaking with someone you may give them the ARC number to call.

                    *** You must always keep an eye on your surroundings.*** Neighbors and passers-by have no idea of your intentions
                    with this property. If they see you entering the property, they might think you are a burglar or vandal and call
                    the police or local authorities. If they confront you and get belligerent,explain that you are doing work for the
                    bank/mortgage company. If they escalate their aggressiveness, simply tell them that they can call the police at any
                    time and you can explain to the authorities the nature of your work. You are to always carry a copy of the work order
                    to the property. If the police show up for some reason show them your work order and explain you are there on behalf
                    of the mortgage company. Tell them that you work for ARC and give them Robert's direct number if they request it.
                    (214)534-4649. You must cooperate with any law enforcement officer that questions you about the nature of your visit.
                    If you are dressed well, speak to them professionally, and show them your paperwork, all is usually fine.

                    You are never to get in a confrontation with someone at the property or neighbor, verbal or physical. This can and
                    will result in your termination and possibly a lawsuit.

                    If at any point a conflict arises or escalates that you are unconfortable with you are to leave the property and call the office immediately!




                    PERSONAL PROPERTY

                    Personal property is handled in different ways depending on the client. If you find a home that has personal
                    property that is set up in an organized fasion to where someone could possibly be living there you are to
                    consider the property occupied. Immediately exit the property, take a photo of the front of the property, address,
                    street sign, and leave. If you drill the lock and then find personals inside set up in an organized fasion, you
                    will need to secure the property back with a lock before leaving, take the required lock change photos, front of
                    the property, address, street sign, and leave. Some work orders will state not to do any work if there is a certain
                    dollar amount of personals present. If you receive a work order with these instruction you will follow the rules
                    outlined above. If you find a property with a few personals inside, that is vacant, and your work order does not give
                    any restrictions from working on it, you are to bid to remove the personal items in cyds seperate from the debris.
                    You are NEVER to remove any personal items from a property without permission from the client. This is considered
                    theft and you will be held liable for such actions with the local police. As long as you use some common sense and
                    follow therules you will be fine. If you are ever in doubt about what to do in a circumstance please contact the office
                    and we will advise you on how to proceed.



Below are some of the common abbreviations we will be using durin this training and you need to get to know them.
CC - convey condition
BATF - bid after the fact
WINT - winterization



 

          LOCK CHANGE AND SECURING Line
                    Lock work is one of the more simple tasks you will encounter during your securing visit. Lock work provides
                    authorized access to the property while denying unlawful entry. Authorized access allows groups of professionals
                    like realtors, appraisers and insurance adjustors, who, in general, are working on behalf of the servicer, to gain
                    access to the property as needed. Generally this access will be granted in one of three places: the front, and side
                    and/or rear doors. Read your work order carefully, it will tell you which door to secure and to which key code.

                    When you have confirmed the property is vacant, you can obtain access a few ways. Whichever method you use,
                    no damage can be made to the property. If you decide to drill the lock out, take care not to damage to door during
                    the process. Drilling the lock out takes practice, so take the time to practice before you attempt this on a bank
                    property. Here is a list of things to try before you resort to drilling out the lock:

                         1.Try every door and see if they are unlocked. You'd be suprised how many are left unlocked.
                         2.Check the garage door. These are left open 50% of the time.
                         3.Windows. You can just crawl through the window if they are unlocked, but take care not to damage screens or sunscreens.
                         4.Pick locks. Takes practice. Make sure you know all applicable laws about the possession of picking devices as some require a license.

                    The most widely accepted and common lock work instructs the contractor to change the front door, back door, or all locks.
                    You must only change the locks that you are told to change on your work order and you must use the correct
                    5 digit key code. The 3 key codes that ARC will have you use are 35241, 44535, and 67767. Some work orders will request
                    that you place a lockbox on the door. The 2 most common codes that ARC will use is ARL and OCN. There are a few clients
                    that will request you use a 4-digit numerical lockbox though these are rare.


 

                    You can get into most knoblocks with a set of channel locks. Get a good grip, squeeze, and twist.


                    If you are drilling out the deadbolt you will need to drill at the two points in the diagram below.
deadbolt diagram
                    The point behind drilling at these 2 points is to drill out the screws so that the deadbolt falls apart.

                    Below are the necessary photos when completing a lock change.
                    If you are missing any of the these photos the client won't pay for the lock change.

locks


                    If there is a thumb handle on the door that doesn't lock it will be left and you will only change the deadbolt.

 
locks
 


                    If the work order tells you to install a lock box you must install one and place the keys for the locks
                    inside. The following are the required photos for a lock box.

 
lockbox


                    If the work order states to secure all sheds, detached building, or garages you are to to so. If you work order does not
                    state to secure these items but they need securing, you will bid as necessary to secure these items. Always refer to your
                    work order instructions as how to proceed. Some times you will be unable to secure a door, garage, shed, gate or detached building
                    with a normal knob lock or dead bolt. In these situations you with use a hasp and A389 padlock to secure them. If you use a padlock
                    to secure it must be an A389 padlock. As always you must take before and after photo from the same angle to get paid for the lock.

                    Below are the photos required when using a padlock.

 
hasp padlock


                    When there is a slider door or window that can not be secured with the original
                    lock you will need to use a slider lock to secure. If you are using a slider lock
                    on a sliding glass door you must place one on the top and bottom of the door to secure
                    properly. When using a slider lock on a window to secure you must place a lock on both
                    the right and left hand side of the window. Before and after photos from the same angle
                    are required as usual.

slider lock

 

          SECURING WINDOWS AND OPENINGS Line
                    In this section you will learn how to properly secure windows and other openings to HUD specs. Your work order will state
                    to secure windows and BATF (Bid After The Fact) or it will tell you to bid to secure all windows. Either way all openings
                    must be secured for the property to be in convey condition. Some clients will ask that the windows be boarded to HUD specs
                    while the bid to reglaze is waiting to be approved. Windows must be reglazed for a property to be in cc. HUD will no longer
                    allow us to convey a property with broken windows boarded.

                    When boarding a window you must board the entire window even if only part of the window is broken. Windows are boarded in
                    united inches. You must measure the height and width of the entire window in inches and this is the size you must report.
                    You must use 1/2 inch plywood when boarding anything including windows. You can not use OSB plywood or partical wood under
                    any circumstance. You must use two 2x4's and four carriage bolts, two on each 2x4, per window.

                         Example #1 You arrive at a property with a broken window and your work order tells you to board all broken windows
                         and BATF. You would measure and report the window in united inches, board the window to HUD specs, and take the
                         required photos. Since you would be boarding the windows per the work order instructions you must also submit a
                         bid to reglaze the windows. Below are the required photos you must take and are required for boarding.

                         Conclusion: You board a window 36 x 62 inches to HUD specs and submit a bid to reglaze two windows 34 x 30 inches each.

 

window boarding

 

                         Example #2 You arrive at a property with a broken window and your work order tells you to bid all broken windows

                         Conclusion: You would measure and bid to board the window in united inches. Then measure the two windows and bid to reglaze
                         them in united inches.
                         You must take photos of the windows to support your bid. The required bid photos are below.

 

window bid

 

                         Example #3 You arrive at a property with a missing window and your work order tells you to bid all broken windows

                         Conclusion: You would have 2 bids. You would measure and bid to board the window in united inches. Then measure the window
                         and bid to install a new window with frame in the missing hole.


                         You must take photos of the windows to support your bid. The required bid photos are below.




 

window missing



                    Boarding a door is handled the same way as a window. If a door is damaged but can still be used for securing you may
                    use a hasp and A389 padlock to secure. If all of the entry doors are missing or damaged you will need to build a
                    security door and use a hasp and A389 padlock. Always follow your work order instructions for boarding. When boarding
                    windows and doors you MUST report the size of the area boarded in inches. ( L x W ) Example: 36" x 80"

                    If a door or door frame is damaged you must bid to repair or replace the door and/or door jam.

 
boarding2
 
                    When boarding a window you must always bid to reglaze the window with a new piece of glass. If the window frame is damaged
                    or missing must bid to install a new window. When bidding to reglaze or to install a new window you must report the size
                    in inches. Below are the photos required when you reglaze a window or bid to reglaze.

 
windowreglaze



 

          POOLS AND SPA'S Line

                    INGROUND POOLS

                    INGROUND POOLS - If there is a inground pool present it must be secured. A inground pool may be secured in one of three ways:

                                1. Boarding the pool - this is the most common method and will be the way most clients will ask the pool to be secured.
                                2. Tarping the pool - this is also an acceptable method of securing a pool, though it usually cost more than boarding.
                                3. Securing the pool gate - Placing an A389 padlock on a 6ft taller fence that goes around a pool is also an acceptable way to secure.


                    Your work order will instruct you on how to proceed. If the work order states to board the pool and BATF it must be completed.
                    Below are the instructions of how to board a pool to HUD specs.

 

pool diagram
                    When boarding a pool you must use 2x6's that reach across the width of the pool. You will build a wall with 16 inch centers that
                    lays accross the pool as illustrated in the diagram above. The 2x6's must reach the width of the pool and have at least 6" overhang.
                    You will then cover the 2x6's with 6 mil BLACK plastic sheeting. The plastic must be BLACK in color and must be at least 6 mil
                    or thicker.You will pull the plastic tight across the boarding and nail it down with plastic tab roofing nails to hold it in place.
                    You will want to secure the plastic down with a few nails on each 2x6 to ensure that it does not sag when it gets rained on. It
                    is also a good idea to poke a few small holes in the plastic to allow any water that does collect to drain into the pool. Once
                    the plastic has been installed you will need to install 10 gauge wire mesh or 10 gauge rebar laid across the top of the wood and
                    the plastic. The 10 gauge wire mesh must have 6 inch squares. Make sure that the plastic and the wire hangs over the edge of the
                    boarding at least 2 inches on each side.

                    Below are the required photos when boarding a pool.

 
pool boarding

 
                    ABOVE GROUND POOLS

                    ABOVE GROUND POOLS - If there is an above ground pool present it must be secured. An above ground pool may be
                    secured in one of three ways:

                                1. Boarding the pool - you may board an above ground pool if the pool will support the weight of the boarding.
                                2. Tearing down the pool - if an above groung pool will not hold the weight of boarding it or if it is in poor condition you can remove it.
                                3. Securing the pool gate - Placing an A389 padlock on a 6ft taller fence that goes around a pool is also an acceptable way to secure.


                    Your work order will instruct you on how to proceed. If the work order states to board the pool and BATF it must be completed
                    if the above ground pool will support it.


                    Below are the instructions of how to handle above ground pools.


 
                    When boarding an above ground pool you will board it the same as you would a inground pool. These instructions are outlined above.
                    If the pool cannot hold the weight of boarding then removing it would be the next option. If the pool has been set inground a few feet
                    you will also need to back fill the hole that is left after you have removed the pool.
                    is also a good idea to poke a few small holes in the plastic to allow any water that does collect to drain into the pool. Once
                    the plastic has been installed you will need to install 10 gauge wire mesh or 10 gauge rebar laid across the top of the wood and
                    the plastic. The 10 gauge wire mesh must have 6 inch squares. Make sure that the plastic and the wire hangs over the edge of the
                    boarding at least 2 inches on each side.

                    Here are some example photos of an above ground pool being secured.

 
pool boarding



 

          ROOF TARPS AND REPAIRS Line

                    ROOF DAMAGE

                                Any time you are at a property it is required that you check for damage to the roof or a roof that shows signs of
                                leaking. If you find any signs of a roof leak you will need to submit bids to repair the roof and any damages
                                that the roof leak has caused. You must give dimensions of the roof area that needs repairing and details on
                                what is needed to repair it. You must also give dimensions and details of any interior damages that need
                                repairing. Depending on your work order instructions you will either tarp the roof or bid the roof. When tarping
                                a roof you will tarp only the damaged area of the roof. You must tarp the roof to the top peak of the roof and
                                have at least one foot of over hang. You must use a blue tarp with 1x2's to secure down the tarp.

                                Please see the diagram below.

 

tarping diagram
 

                                The following photos are required when tarping
 

tarping
 

                                When there is damage to the property caused by a leak you must take photos and bid the damages.
 

water damage

 

          GRASS CUTS Line

                                Grass cuts are considered seasonal services. Grass cut season starts April 1st and goes through October 31st.
                                When you receive a work order to complete a grass cut during grass cut season you will need to read your work order
                                carefully as each client is different on the allowables for cutting the grass. The allowable is up to 12" and up to 15,000 sq ft on all clients except LPS.
                                This is the allowable you are to cut unless the work order states to cut more than allowable. LPS allowable is up to 12" and up to 1 acre.
                                If your work order has a BATF stated on it then you may cut more than the allowable. If it does not say BATF on the work order then you are to cut the allowable.
                                All clients are the same when cutting the grass. You must cut the grass to 3" or less, you must weed eat and edge, and
                                the most important item, YOU MUST TAKE ALL OF THE 20 REQUIRED PHOTOS TO BE PAID FOR THE GRASS CUT.




                                The following photos are required for a grass cut if it is bid on.

gcbid
 





                                The following photos are required for a grass cut if it is completed.
                                You must take a minimum of 20 photos in order to get paid for a grass cut.

                                Photo of the street sign and address.
                                Before and after photo of a tape measure showing the height before you cut it and after.
                                2 photos of the walking measuring stick while you are walking off the lot size.
                                Two action photos showing the lawn being cut.
                                Six before photos, three of the front and three of the back
                                Six after photos, three of the front and three of the back

 

gccut

                                The pricelist below shows a break down of what each client pays per the lot size and height.
                                Any bids or BATF that exceed these amounts will be declined.


 
gccut
gccut

gccut

MCS Rules - You may cut up to 15000sq ft and up to 3ft tall for the allowable. If the lot size is over 15000 then you will cut 15000sq ft and bid the rest. If the 75% of the lawn is taller than 3ft then you will cut 15000sq ft and BATF according to the price sheet above.

Corelogic Rules - You may cut up to 15000sq ft and up to 3ft tall for the allowable. If the lot size is over 15000 then you will cut 15000sq ft and bid the rest. If the 75% of the lawn is taller than 3ft then you will cut 15000sq ft and BATF according to the price sheet above.

LPS Rules - You may cut up to 43560sq ft and up to 3ft tall for the allowable. If the lot size is over 43560 then you will cut 43560sq ft and bid the rest. If the 75% of the lawn is taller than 3ft then you will cut 43560sq ft and BATF according to the price sheet above.


 

          WINTERIZATION Line

                                Winterizations are a seasonal service. There are 2 different types of winterizations, dry and wet winterizations.
                                The most common type of winterization in the southern part of the united states is a dry winterization, though you
                                will come across a wet winterization from time to time.

                                Steps to completing a dry winterization:

                                1. Locate and turn off the water meter. Once turned off, place a plastic zip tie on the meter.
                                2. Locate the breaker box and turn off the power to the water heater.
                                3. Locate the hot water heater and hook a water hose up to the drain valve.
                                4. Run the water hose outside and open the drain valve on the water heater.
                                5. Hook up your air compressor to the hot/cold valves at the washer hook up.
                                6. Turn on your air compressor and set the regulator on your air compressor to 35psi.
                                7. Open the hot and cold water valves to allow 35psi pressure on the system.
                                8. Post the proper wint stickers on all fixtures, water heater, breaker box, and front door.
                                9. Shut the drain valve on the water heater after it is done draining.
                                10. Open each fixture to allow all water to be blown out of the line. This includes the outside water valves.
                                11. Shut off the water valve behind each toilet. Flush the toilet, holding down the handle until the rear tank is empty.
                                12. Clean the toilet if it is dirty. Empty the water from the bowl of the toilet with a pump.
                                13. Pour pink non toxic RV antifreeze in every sink fixture, drain, front/rear bowl of a toilet.
                                14. Let the air compressor run until there is 35psi on the system.
                                15. Disconnect your air compressor and shut the hot/cold valves at the washer hook up.


                                Below are the required photos for a dry winterization. If you miss even one photo the client
                                will not pay for the winterization.

 

winterization
 
wint photo checklist

 

          DEBRIS Line

                                Debris is broken down into 3 categories: INTERIOR DEBRIS and EXTERIOR DEBRIS and PERSONALS

                                Interior debris is anything that is inside the home, attached garage, or other struture that is secure.

                                Exterior debris is anything on the outside of the home or other structure that is not secure.

                                Personals is any item inside or outside that has value. The easiest way to determine if some thing is debris
                                or personals is that most personal items will have a value over $100.


                                No matter if it is interior debris, exterior debris, or personals, it is bid on or removed in cyds. You must
                                seperate int., ext., and personals into 3 categories. One cyd is about the size of a washing machine (3x3x3ft)

                                How to figure out how much your trailer holds:
                                It is strongly suggested that you measure your own trailer to figure out how much debris it can hold. ARC and the clients
                                use this as one of the determining factors when paying for debris removal. If your photos do not support the amount you are saying
                                was removed then your debris you removed will be cut and you will only be paid for what is shown in your photos.
                                Measure your trailers width and length. Lets say your trailer is 7'x12' and you stack debris 4ft tall on it. You would
                                multiple 7x12x4 = 336 and divide it by 27 = 12.44 cyds. Always multiple the width x length x how tall debris is stacked and
                                divide it by 27 to find out how many cyds is actually on your trailer. This is how much you should be billing for. To be properly
                                paid for debris your before and after photos must support the amount of debris you are saying was removed and your load photo must also support it.

                                YOU ARE NEVER TO REMOVE DEBRIS OR PERSONALS WITHOUT PERMISSION FROM THE CLIENT
                                WHICH WILL BE OUTLINED ON YOUR WORK ORDER. IF YOU REMOVE AN ITEM FROM A
                                PROPERTY WITHOUT PERMISSION, YOU ARE COMMITTING THEFT. THIS WILL RESULTS
                                IN YOUR IMMEDIATE TERMINATION AS A CONTRACTOR FROM ARC AND POSSIBLE CRIMINAL
                                CHARGES BROUGHT AGAINST YOU BY LOCAL LAW ENFORCEMENT.

                                When removing debris or personals after receiving permission, you MUST take before and after photos from the
                                same angle. Without before and after photos showing the debris removal the clients will not pay for the debris
                                removal. Anytime anything is removed from a property you must take a load photo showing the items removed on
                                your truck or trailer. If the debris that is removed is interior debris or personals the property will need to
                                place the interior of the property in broom swept condition. This would include sweeping the floors and cleaning
                                dirty toilets. Any time your work order tells you to place a property in broom swept condition you will need to take
                                action photos showing that you placed the property in broom swept condition.

                                Below are some examples of interior debris removal along with placing the property in broom swept condition.

 

interior debris

                                Below are some examples of exterior debris removal.

 
exterior debris


 

          DAMAGES Line

                                Any and all damages must be bid on. Failure to report damage damage will results in having to repair the damage for free.
                                As always the damages and bids will require bid photos. The client will not accept a bid with out a bid photo. Below are some examples

 

damages

 

          PHOTOS Line

                                Photos are one of if not the most important things you do at a property. You the contractor are the eyes and ears
                                for the clients and banks. The clients will not pay for the work you complete with out the proper photos. If you are
                                a photo it will be your responsibility to return to the property to take the missing photo at your own cost. If you
                                forget to bid an item or take a bid photo the client can and will make you return and complete at your cost. All
                                work completed at a property must have before and after photos from the same angle. Photos that are not from the
                                same angle are useless and the client will not accept them. Night Photos are also useless and the clients will not
                                accept them.

                                CAMERA SETTINGS - Your camera must be set to 640x480 and have the date stamp turned off.

                                You must take bid photos for every item that needs to be bid on at a property.
                                You must take before and after photos from the same angle of all work completed as outlined above.



                                DUPLICATE PHOTOS FROM A PREVIOUS JOB WILL NOT BE ACCEPTED BY THE CLIENT AND
                                THIS IS UNACCEPTABLE.

                                EVERY WORK ORDER MUST HAVE THE FOLLOWING PHOTOS NO MATTER WHAT.

 

REQUIRED PHOTOS


                                If you enter the property for any reason you must take photos of each interior room. Including the kitchen
                                bathrooms, garages, etc.

 
INT REQUIRED PHOTOS
 
          CONVEY CONDITION Line

                                Convey condition (also known as CC or ICC). All work that you complete at a property is going to placing a property in CC.
                                Any time your work order states to bid all cc issues you must do so. CC issues include interior and exterior debris at a property,
                                grass being over 3 inches in height, broken windows and doors, lock changes, winterizations, unsecure pools, leaky roofs, damaged
                                plumbing, damaged electrical, damaged sheetrock, missing appliances, damaged fences, damaged siding, damaged wood or brick, damaged
                                or missing counters or counter tops, missing sinks, over grown trees that are near or touching the house, over grown trees that are
                                near or touching the house, any unsound structure that needs to be demolished, and any other repairs that may be needed.


                                Any time your work order states to bid all CC issues you must do so. YOU MUST REBID CC ISSUES IF YOUR WORK ORDER STATES TO DO
                                SO, EVEN IF THEY WERE BID ON PREVIOUSLY. You must resubmit a new bid on each work order. Do not turn in results to ARC saying bid
                                everything the same as last time. This is not acceptable and the work order will be returned. Each and every item that is bid on
                                must have it's own photo and the photo must support the bid. If you are missing a photo you will be required to return to the property
                                immediately at your own cost get the needed photo. If you fail to report and bid on an item when submitting your bids you may be required
                                to complete that item at your own cost. ARC does not want this to happen, if you are having to complete something at your own cost then
                                we are not getting paid ethier. You are the eyes and ears for the clients at these properties. Please remember that you must include detail
                                on each bid that needs to completed to place a property in convey condition. Example: If you are bidding to replace a roof that is leaking
                                your bid must have details before the bank will approve the bid.

                                Unacceptable Bid - Replace entire roof $3255

                                Acceptable bid - Tear off and replace damaged shingles on roof 40x60ft, 24 squares, will install new felt paper and new 3tab/20yr grey shingles $3255


                                IF YOU EVER HAVE QUESTIONS ON HOW TO BID SOMETHING PLEASE GET ALL THE NEEDED
                                INFORMATION, TAKE ALOT OF PHOTOS, AND CONTACT THE OFFICE. ROBERT WILL TEACH
                                YOU HOW TO BID SO THAT YOU CAN LEARN AND KNOW HOW IN THE FUTURE. EVEN IF SOMETHING
                                IS BEYOND YOUR SKILL LEVEL YOU STILL MUST BID IT OR ASK FOR HELP ON HOW
                                TO BID IT. THIS DOES NOT MEAN YOU WILL BE ASKED TO COMPLETE SOMETHING THAT
                                IS BEYOND YOUR SKILL LEVEL. BUT ARC MUST HAVE THE INFORMATION AND BID SO THAT WE
                                MAY GET SOMEONE WITH THE PROPER SKILLS TO COMPLETE THE JOB IF NEEDED.



                                THIS CONCLUDES THE ARC CONTRACTOR MANUAL. PLEASE CONTACT ARC WITH ANY QUESTIONS AND BE SAFE.



 

          Signage and Posting Line

                                Each property must have the correct signage posted at the property. You may download them by going to the

                                stickers tab on the left side of the page and printing them. You must take a photo of all signage you post.

                                If the correct signage is already in place, you must take a photo showing it already in place.

                               

                                MCS Postings
                                MCS general posting - On any MCS work order you must post the MCS general posting in a front window or door and take a photo of it.
                                MCS occupied form - On any MCS work order you find the property to be occupied, you will need to post this letter.
                                MCS winterization - On all MCS winterizations an MCS winterization posting must be printed and placed in a front window or door,
                                it also must be placed on all fixtures as outlined in the winterization section above.
                                MCS client 660 - On all MCS client 660, a 660 signage must be posted.
                                MCS client 660 winterization - On all MCS 660 winterizations an MCS 660 winterization posting must be printed and placed in a front
                                window or door, it also must be placed on all fixtures as outlined in the winterization section above.


                                LPS Postings
                                LPS general posting - On any LPS work order you must post the LPS general posting in a front window or door and take a photo of it.
                                LPS Chase general posting - On any Chase LPS work order you must post the Chase LPS general posting in a front window or door and take a photo of it.
                                LPS winterization - On all LPS winterizations an LPS winterization sticker must be placed in a front window or door, it also must be placed on all
                                fixtures as outlined in the winterization section above.
                                (NOTE:LPS DOES NOT ALLOW COPIES OF STICKERS TO BE USED. YOU MUST USE THE ACTUAL BLUE STICKER. IF YOU DO NOT HAVE
                                LPS BLUE STICKERS YOU MUST EMAIL JON@ARCPRESERVATION.COM ASKING FOR THEM AND HE WILL SEND THEM TO YOU.


                                CORELOGIC Postings
                                Corelogic general posting and winterization - On any Corelogic work order you must post the Corelogic general posting in a front window or door and take a photo of it.
                                (NOTE:Corelogic uses the same sticker for general postings and winterizations.


                                MM Postings
                                MM general posting and winterization - On any MM work order you must post the Corelogic general posting in a front window or door and take a photo of it.
                                (NOTE:Corelogic uses the same sticker for general postings and winterizations.




 

          Pay Line

                                Each work order is paid per work order. The photos that you submit are how the clients and ARC pays you as a contractor.

                                Photos are very important, if you do not take the required photos you will not get paid for the work. Even missing one photo

                                can cause you not to get paid. Taking photos is part of the job and is just as important as the work itself.

                               

                                Checks are processed on the 1st and 15th of each month. It usually takes 2-5 days to process checks and get them mailed.
                                As a contractor you are paid for the job once the bank pays for the job. ARC does work for about 37 different banks and
                                mortgage companies. Each bank pays on a different timeline. Some banks pay as quick as 2 weeks, some take up to 45 days.
                                Depending on the client ARC receives checks from the clients all different times of the month. Some clients pay the Tuesday
                                of every week, some pay every other week, some pay on the 1st and 15th, some pay once a month, and so on. ARC processes all
                                checks received every 2 weeks for the next pay period.
                               



                                What this all means for you the contractor. When you start work it will take 14-45 days from the day of completion to receive payment.
                                ARC will help new contractors in the beginning. Example: Let's say you do $2000 of work the first week you work for us, then do $4000
                                of work the second week, then another $1800 the third week. Then you are running low on cash and haven't made it to your first check yet,
                                ARC will give you an advance of on part of the work you have completed to hold you over until you start receiving checks. Once you make it
                                to your first check you will start receiving a check every 2 weeks around the 1st and 15th. ARC will also help on large jobs if you need it.
                                Example: If you receive a bid approval work order for $7000 and the materials will cost $2000, ARC will give you advance of $2000 on that
                                job to cover the materials. Then when that job pays we would take it back and you would receive $5000. It is always better if you can afford
                                to cover the jobs yourself, but we will help.